FAQ
About our shoes
Where are our shoes produced?
To ensure quality, h23 shoes are produced entirely in Italy by expert craftsmen, each color variant is created in a limited edition of a maximum of 10 pieces.How to choose the right size?
We work closely with several expert craftsmen in Italy who produce for us according to their specialization.
Each craftsman works with different techniques, therefore the fit may vary slightly from model to model.
We recommend that you buy your usual size, for any doubts about the fit do not hesitate to contact us by email at: info@h23genova.it or via Whatsapp at the number: +39 3519317174
Payments
What payment methods are available on our site?
We accept payments with:
- Credit cards (including AMEX and Postepay)
- Paypal
- Bank transfer*
Shipping
Shipping is free throughout Italy and delivery is expected within 24/48 hours (it may take an additional day for the islands).
Once your order has been shipped you will receive an email with the tracking to follow your shipment.
Returns and Refunds
To learn more about our return policy, please see the "Returns" section.